Customer Service Representative

Praha
Trvalý pracovní poměr
Plný úvazek

Před 2 dny

Location: Praha, CzechiaThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.Thales in the Czech Republic employs over 400 people from 45 different nationalities. A total of 15 teams work on projects for government agencies, banking, mobile services and the Internet Of Things (IoT) technology. At the core of our business is the development of software which we configure and embed in a multitude of different devices and form factors. These include many kinds of payment cards, SIM cards, travel passes, secure eBanking devices, authentication tokens, machine identification modules (MIM), and secure ID documents including ePassports, eID and eHealth cards, as well as eDriving licenses. Because of the international environment surrounding us every day, it comes as no surprise that English is our official corporate language.Thales is looking for a Solution Customer Service Representative Expert who will be responsible to coordinate the Order Processing with appropriate Solution Sales, Project Managers, Sales Operations and Finance teams and takes total ownership on customers' orders from the Purchase Order receipt to the delivery and invoicing and able to accompany the on-going digital transformation by supporting the team on knowledge, procedures & tools sharing & transformation.Main activities/tasks:

Act as Main interface for Solution sales, Account Managers (and customers for specific activities), finance and project management/SDM during order treatment process.
Organize kick off meeting (Engagement Review) at purchase order reception for large or non recurrent projects with all solution actors: Project Manager, Solution Sales and Finance (Change Point or Oracle Engagement reviews)
Check customer's Po & Book it in Gemalto ERP order entry system to allow treatment from project manager
POs follow-up and invoicing in coordination with internal interfaces and customer a proactive mode
Relay information to/from customers versus project manager / solution sales
Support the credit management on customers' overdue treatment with Solution Sales, Account Management & Finance
Manage post sales activity for all solutions (on administrative standpoint)
Contribute to the short-term backlog billing forecast exercise and its achievements
Provide agreed reporting to Solutions Sales, Customer, Finance & BPA Management
Attend sales meetings, customer meetings and delivery center steering committees when required when required
Clean and update billing backlog to ensure billing on time

Requirements & skills:

Experience in Solutions & Services business to Mobile & Banking sectors
Sales administration and logistics (Payment Terms, Taxes, Customs Rules, …)
System Tools : ERP tools, IT Literate (Microsoft Pack Office, …)
Good organization skills & Rigor
Use to work in complex administrative structures
Customer oriented & availability
Stress resistant
Good oral & written communication
Fluent English, French is a plus
1 to 3 years’ experience in similar position or Sales Administration

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

Thales

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