Seniority: Mid levelEnvista is a dental corporation and we partner with dental professionals who do more than create healthy, beautiful smiles-they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end.Within the group, Ormco is an orthodontics business, currently looking for a Customer Service Representative.In this role you will be responsible for providing customer service to dental professionals.What is your role going to look like?Together with your team you will be supporting Romanian and English speaking markets.Act as a primary point of contact for our clients and commercial teams.Big part of your day will be order management- receiving, monitoring, and processing customer orders in Oracle.You will also handle complaints or any other requests from our clients.You can expect receiving requests primarily via email (CRM) or phone.Learn more about our Prague center here: www.envistaprague.comThis Job is also suitable for persons with disabilities; attendance required - disabled-accessible building.Job Requirements:What will you bring?Fluent level of Romanian and English languagesCustomer centric approachGood communication skills (efficient, friendly and positive)Curiosity and drive for continuous improvementExperience or ability to learn CRM and ERP toolsOrganizational skills and attention to detailsWe're looking forward to receiving your CV. Once being onboarded, you can expect comprehensive product training and continuous support from your direct supervisor and other team members.What can you look forward to?WELL certified offices - we're the only office in CEE with Platinum certification in WELL (program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature…) initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges)25 days of vacation4 paid sick daysMeal vouchersHybrid work modelContribution to wellness and leisure activities - Multisport and EdenredRetirement plan contribution and life insuranceLanguage coursesEmployee Assistance Program - free consultations in mental health, legal and financial areas for you and your family membersCompany discountsAttractive work environment in Prague 8 - LibeňFree parking in the officeRelocation supportOrmco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.
